Selected Projects

Portfolio

From 27% SLA Failures to Operational Excellence

Transformed a failing arbitration platform on the brink of losing clients. Led 25+ team members across Product, Engineering, Sales, and Operations to rescue 18,000+ cases—slashing action time by 57% and SLA breaches by 59%. Strategic UX meets AI-powered efficiency.

ENTERPRISE TRANSFORMATION

Arbitration360 Transformation

🚀 Transformation Story: 18K+ Cases Rescued

59%

SLA Breach Reduction

25+

Cross-Functional Team

100+

Enterprise Clients

10+ weeks

AI Time Saved

Strategic UX

AI-Powered

Cross-Functional Leadership

Read the Transformation Story

đź“– 9 chapters

⏱️ 10 min read

ADR ODR International (UK)

Designing Clarity for UK Legal Mediation

🇬🇧 UK Client: 34% MRR Growth + 12 New Enterprise Clients

Built a 0→1 online mediation platform for ADR ODR International (UK) that reduced drop-offs from 38% to 15%, accelerated resolution by 29%, and increased MRR by 34%. Transformed UK legal mediation through GDPR-compliant UX, cross-functional collaboration, and AI-powered design—securing 12 new enterprise clients including 2 FTSE 100 companies.

34%

MRR Growth

88%

Client Retention

29%

Drop in resolution Time

+12

Enterprise Clients

UK Client

0→1 Product

GDPR Compliant

AI-Powered

Enterprise SaaS

View Case Study

0→1 PRODUCT BUILD

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I'm always open to conversations around design and building meaningful work. Feel free to reach out through any of the channels.

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