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From 27% SLA Failures to Operational Excellence

Transformed a failing arbitration platform on the brink of losing clients. Led 25+ team members across Product, Engineering, Sales, and Operations to rescue 18,000+ cases—slashing action time by 57% and SLA breaches by 59%. Strategic UX meets AI-powered efficiency.

ENTERPRISE TRANSFORMATION

Arbitration360 Transformation

🚀 Transformation Story: 18K+ Cases Rescued

59%

SLA Breach Reduction

25+

Cross-Functional Team

100+

Enterprise Clients

10+ weeks

AI Time Saved

Strategic UX

AI-Powered

Cross-Functional Leadership

Read the Transformation Story

📖 9 chapters

⏱️ 10 min read

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