Selected Projects
Portfolio
From 27% SLA Failures to Operational Excellence
Transformed a failing arbitration platform on the brink of losing clients. Led 25+ team members across Product, Engineering, Sales, and Operations to rescue 18,000+ cases—slashing action time by 57% and SLA breaches by 59%. Strategic UX meets AI-powered efficiency.
ENTERPRISE TRANSFORMATION
Arbitration360 Transformation
🚀 Transformation Story: 18K+ Cases Rescued
59%
SLA Breach Reduction
25+
Cross-Functional Team
100+
Enterprise Clients
10+ weeks
AI Time Saved
Strategic UX
AI-Powered
Cross-Functional Leadership




đź“– 9 chapters
⏱️ 10 min read
ADR ODR International (UK)
Designing Clarity for UK Legal Mediation
🇬🇧 UK Client: 34% MRR Growth + 12 New Enterprise Clients
Built a 0→1 online mediation platform for ADR ODR International (UK) that reduced drop-offs from 38% to 15%, accelerated resolution by 29%, and increased MRR by 34%. Transformed UK legal mediation through GDPR-compliant UX, cross-functional collaboration, and AI-powered design—securing 12 new enterprise clients including 2 FTSE 100 companies.
34%
MRR Growth
88%
Client Retention
29%
Drop in resolution Time
+12
Enterprise Clients
UK Client
0→1 Product
GDPR Compliant
AI-Powered
Enterprise SaaS


0→1 PRODUCT BUILD