60 days

Resolution Time

from 180 days

70%

Participation Rate

from 38%

67%

Efficiency Gain

time saved per case

80+

CSAT Score

from 52

Project Background

Overview

Arbitration is traditionally a slow, document-heavy, fragmented legal process involving multiple stakeholders: Claimants, Respondents, Arbitrators, Legal Teams, Internal Operations Teams, and Compliance Teams.

Most enterprises managing arbitration at scale (banks, NBFCs, fintechs, insurers) still rely on emails, Excel sheets, manual follow-ups, physical notices, separate hearing tools, and disconnected legal workflows.

This creates :

• Slow Case Resolution Timelines

• Heavy Dependence on Manual Documentation

• Poor User Trust & Transparency

• Fragmented Stakeholder Communication

• Lack of Real-Time Case Visibility

• Disconnected Hearing & Notice Systems

• Operational Inefficiency at Scale

• High Legal & Administrative Costs

• Compliance & Regulatory Risk

Business Opportunity

Build an enterprise SaaS arbitration platform that can :

• Handle high case volumes

• Improve claimant and respondent participation

• Enable analytics-driven legal operations

• Reduce overall case cycle time

• Increase transparency across stakeholders

• Become trusted digital legal infrastructure

• Automate notices, reminders, and follow-ups

• Centralize documents, hearings, and workflows

• Improve recovery efficiency and dispute outcomes